{"id":95,"date":"2015-09-22T15:20:46","date_gmt":"2015-09-22T19:20:46","guid":{"rendered":"https:\/\/comtest.ca\/?page_id=95"},"modified":"2025-12-22T12:41:30","modified_gmt":"2025-12-22T17:41:30","slug":"fiber-solutions","status":"publish","type":"page","link":"https:\/\/comtest.ca\/?page_id=95","title":{"rendered":"Service Solutions"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Please Note: <\/h3>\n\n\n\n<p class=\"has-primary-color has-text-color\"><strong><em>Please note that effective January 1, 2022, Comtest will no longer be able to support some of the older model Sumitomo fusion splicers.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-primary-color has-text-color\"><strong><em>This includes, but not limited to, the T-25, T-36, T39 and T-66.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-primary-color has-text-color\"><strong><em>Sumitomo stopped support on these splicers in 2020 and although Comtest has continued to service these whenever possible, the unavailability of parts has forced Comtest to now do the same.<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-primary-color has-text-color\"><i style=\"font-weight: bold;\">If you require service for any of these splicer models, please contact our <\/i><strong>service group<\/strong><i style=\"font-weight: bold;\"> to obtain an<\/i><a style=\"font-weight: bold; font-style: italic;\" href=\"https:\/\/comtest.ca\/?page_id=490\"> RMA#<\/a> (or click the link <a href=\"https:\/\/comtest.ca\/?page_id=490\">RMA#<\/a>, and complete the online request form)<strong><em>.<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-primary-color has-text-color\"><strong><em>We will continue to accept these splicers to be evaluated however no commitment can be made regarding their serviceability.<\/em><\/strong><strong><em>Once we have received the splicer and evaluated it someone will contact you directly with possible options.<\/em><\/strong><\/p>\n\n\n<div class=\"entry-content\">\n<article>\n<h2><span style=\"color: #000080;\"><strong>Services we provide<\/strong><\/span><\/h2>\n<h2><span style=\"color: #000080;\"><strong>Repair and Service:<\/strong><\/span><\/h2>\n<p><span style=\"color: #000080;\">Comtest\u2019s repair technicians have been trained by the some of the worlds finest manufacturers as well as by our own expert engineers. We maintain a fully equipped repair lab and our technicians service the following products:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000080;\">Sumitomo fusion splicers (on site repairs available)<\/span><\/li>\n<li><span style=\"color: #000080;\">Sumitomo fiber cleavers (on site repairs available)<\/span><\/li>\n<li><span style=\"color: #000080;\">Fiber cleavers, OTDRs<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/comtest.ca\/wp-content\/uploads\/2017\/10\/Cleaning-V-grooves-video_1a.mov\" target=\"_blank\" rel=\"noopener\">Cleaning V grooves<\/a><\/p>\n<h4><span style=\"color: #000080;\"><strong>Technical:<\/strong><\/span><\/h4>\n<p><span style=\"color: #000080;\">Comtest provides 1st level technical support for all products in our inventory. Our technical support personnel are available to assist with equipment installation and system turn-up. If required, our staff can provide equipment orientation and formal training for our test systems and related technology. If you would like more information about our installation or training services please contact your nearest Comtest representative or call<\/span><\/p>\n<p><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"tel:+18006682668\">1-800-668-2668<\/a>.<\/span><\/p>\n<h4><span style=\"color: #000080;\"><strong>Consulting:<\/strong><\/span><\/h4>\n<p><span style=\"color: #000080;\">Comtest can provide consulting through our product specific engineers, and our experienced technical staff are available to work with you to determine what type of solution best suits your requirements. You may conclude that it is in your best interest to purchase and operate your own system (after we have completed the design and initial QA testing for you, of course). However, it may be more economical to have Comtest take care of your design, quality assurance and maintenance requirements. No matter which option, we have a solution that fits. We deliver solutions that fit. It\u2019s that simple.<\/span><br><span style=\"color: #000080;\"> Request an&nbsp;<a style=\"color: #000080;\" href=\"https:\/\/comtest.ca\/wp-content\/uploads\/2015\/11\/rma.pdf\">RMA number<\/a>&nbsp;now!<\/span><\/p>\n<h4><span style=\"color: #000080;\"><strong>Technical support contact information:<\/strong><\/span><\/h4>\n<p><span style=\"color: #000080;\">All Fibre Products:&nbsp;<a style=\"color: #000080;\" href=\"tel:+16133684318\">1 613 368-4318<\/a><\/span><br><span style=\"color: #000080;\"> All onsite repair requests:&nbsp;<a style=\"color: #000080;\" href=\"tel:+16133684615\">1 613 368-4615<\/a><\/span><\/p>\n<p><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"mailto:techelp@comtest.ca\">techelp@comtest.ca<\/a><\/span><\/p>\n<p><\/p>\n<article><\/article>\n<\/article>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Please Note: Please note that effective January 1, 2022, Comtest will no longer be able to support some of the older model Sumitomo fusion splicers.&nbsp; This includes, but not limited to, the T-25, T-36, T39 and T-66.&nbsp; Sumitomo stopped support on these splicers in 2020 and although Comtest has continued to service these whenever possible, the unavailability of parts has<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/comtest.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=95"}],"version-history":[{"count":15,"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/pages\/95\/revisions"}],"predecessor-version":[{"id":529,"href":"https:\/\/comtest.ca\/index.php?rest_route=\/wp\/v2\/pages\/95\/revisions\/529"}],"wp:attachment":[{"href":"https:\/\/comtest.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}